Service support
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We provide technical support as part of all our product and solution deliveries, and as a standalone service for existing systems.
Thanks to our unique expertise and team size, we are one of the largest providers of IBM QRadar support services in Central Europe. We are an IBM Support Provider for QRadar and are available 24×7.
Implementation
Banks, insurance
and finance
Utility &
Manufacturing
Other
Parameters
We tailor our technical support to each client’s specific needs and the supported solution.
Service support generally has the following parameters:
- Helpdesk availability 24/7 or 8x5 (9.00 - 17.00)
- possibility of entering an incident via the web portal or by phone (hotline)
- Response time: 2h or NBD
- evaluation of requests (software defect, performance problem, etc.) via remote access
- integration into the ISECO monitoring centre for proactive detection of potential problems
- full and proactive error and defect resolution with support from the solution manufacturer on behalf of the customer
- System migration following a failure, including backup restoration and data import; regular installations, updates and upgrades
- service support for the implemented solution as a whole, including HW, SW and implementation
- communication with the solution vendor on behalf of the client
- extension of maintenance services provided by the vendor
- possibility to extend with additional services - e.g.: complete proactive monitoring
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Would you like to know how service support can help your company? Our team is happy to assist you.
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