Hybrid (SOC)

Security monitoring

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We provide continuous monitoring, alert triage and security incident response across SIEM and XDR platforms. We combine automation with the work of Level 1 and Level 2 analysts.

The service continuously evaluates alerts from SIEM and XDR systems, determines their severity and separates genuine threats from false positives. We address critical potential incidents without delay in 24×7 mode.

The hybrid model combines automated tools, the ISECO portal and SOAR with the work of Level 1 and Level 2 analysts. Clients receive continuous security monitoring and expert response without having to build a complete internal SOC team.

SOC service scope

We configure the service scope, response times and escalation process according to the client's environment, risks and operational requirements. The foundation is 24×7 triage of all alerts; subsequent Level 2 analysis and response are performed according to incident severity and the agreed SLA.

What the service includes

Centralising SIEM and XDR alerts in the ISECO portal or integrating them into ISECO SOAR
Continuous 24×7 alert triage using automated tools, AI, and Level 1 and Level 2 analysts.
- Validating alerts and eliminating obvious false positives
- Determining the initial severity of a potential incident
- Routing the incident to the appropriate response process
Level 2 analysis and response based on severity
- We handle critical potential incidents 24×7
- We assess other incidents within the agreed service hours
- We immediately escalate clear incidents to the designated client contact or a Level 3 specialist
Gathering related information from the SOC platform and other available sources to clarify the threat, assess its potential impact and recommend how to eliminate it

Coordination of security incident response and operational support during resolution, including pre-approved actions such as endpoint isolation in XDR.
Contacting the client based on incident severity and the agreed scenario by SMS, email or phone.
Remote consultations during incident analysis and assistance with regulatory reporting, for example to NÚKIB, the Czech National Cyber and Information Security Agency.
Recommendations for adjusting detection rules, reports and procedures for Level 3 specialists.
Initial environment analysis and definition of the SLA, escalation rules and response scenarios before the service begins.

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Hybrid (SOC)

SOC service scope

What the service includes